Services A-Z (262)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Access to Another Email Account

Access to another email account

Accounts Payable

Requests specific to PeopleSoft Finance Accounts Payable including Control Groups and vouchers

Add a Cascade CMS user

Request to have a trained user added to update nscc.ca via Cascade CMS

Add a user for Connect

Request to have a trained user added to update Connect via SharePoint

Add a user to webapps.nscc.ca

Request to have a trained user added to have access to applications via webapps.nscc.ca

Add an Office 365 Store Add-in

Office 365 Store Add-ins are 3rd-party applications that provide additional functionality to Office 365 applications; use this service to request access to an Office 365 add-in.

Add External Learning Tool

Add links between Brightspace and Publishers, like Pearson - MyLab, Cengage – MindTap & Gale, SAM, McGrawHill - Campus, Ice House, Kivot Texidium, VitalSource, Elsiver - Evolve and NSCC - Libguide.

Add Faculty to Existing Development Course Shell

Request access to another Faculty's Development shell.

Add or Change Faculty assigned

This service is to request a faculty be assigned as an additional course faculty (co teaching) or change the primary faculty assigned to a course. This will provide the approved faculty access to the Class Roster in MyNSCC (PeopleSoft) and full access to the course in Brightspace.

Add or Remove an Email Alias

Create or remove an alias email address.

Add Print Credits

For casual employees only. Request additional print credits.

Add Printer or Copier

Request to have a new printer/copier installed or moved, have an existing printer/copier added to your PC, or request a copier code.

Add software to Anywhere Apps

Install new software on Anywhere Apps

Add System to connect to Radius Service

Product requires authentication services through radius

Add/Remove Room Booking Permissions

Advising Notes Requests

Get help with Advising Notes, including queries, content, Note Items, Action Items, Attachments and more.

Assistance taking a Brightspace Test or Quiz

Get help accessing tests or quizzes within Brightspace

Assistance using Anywhere Apps

Use this service if you're having trouble using Anywhere Apps.

Assistance with Brightspace

Request assistance with Brightspace

Audiovisual Issues

Report an issue with Audiovisual equipment

Authorization to Send Mass Email

Approval to send a mass email.

AV Classroom Support

Get help with projectors and other audio visual equipment

AV Event Support

Request Support and Equipment for special events or other various requirements.

AV Meeting Room Support

Get help with projectors and other audio visual equipment

B

Block Threatening Email

Manage email threats

Brightspace is slow or unresponsive

Brightspace is unavailable or very slow

Brightspace Notifications

Get help with Brightspace notifications

Brightspace Self Registration

This service allows faculty or staff to request a course that is not integrated with PeopleSoft to be set up to allow students, staff, or faculty to self-register into the course.

Business consulting for websites & applications

Contact us to start planning for a new website initiative or application

C

Campus announcements

Request the posting of an announcement for a specific campus audience on Connect.

Campus events

Use this service to add a campus event to Connect.

Campus page content updates

Request content updates for Campus pages on Connect.

Can't log in to LinkedIn Learning

Unable to log in to LinkedIn Learning portal.

Cascade CMS training & support

Request to have training or support for updating nscc.ca via Cascade CMS

Challenge Exam Request

Request Challenge Exam Course setup

Change Distribution List Membership

Update membership on DL

Check projector filter and reset timer

Scheduled Service Request to check their campus' projector filters and reset their timers.

Collegewide announcements

Request the posting of an announcement on Connect with a College-wide audience, i.e. all campuses.

Collegewide events

Use this service to request the addition of an event with a College-wide audience.

Connect - Report a technical issue

Report a technical issue with Connect

Connect Apprenticeship term shells to a Live Course Shell

Submit this request to have a PeopleSoft term course connected to the appropriate Brightspace Live Course Shell created (the year long course).

Content updates for nscc.ca

Request content updates for nscc.ca

Copy of another Faculty's course

Request a copy of another member of Faculty's course be imported into your shell

Course Copyright Reviewer

This Service is used to request a Campus Librarian or the Copyright Officer be enrolled in your course, for the purpose of reviewing the content for academic integrity and copyright compliance.

Create a New Network Drive

Create a new network drive for sharing files.

Create a new page

Request to have a page added to nscc.ca. Please fill out all fields as best you can.

Create New "EveryonePrint" Printer

Request for a new networked printer to added to the EveryOnePrint service

Create SharePoint Site

Create a new Office365 SharePoint site.

Create/Update Widget

Create a new widget, or update the (list) widget

Cyber Security Training

Use this service to report issues regarding any NSCC Cyber Security related offerings.

D

Deactivate a Course in Brightspace

Make a course inactive in Brightspace.

Digital Signage

Request support, access or information for NSCC Digital Signage

Disable or Re-enable a Student account

Disable or re-enable a Student account for non-payment of fees.

E

Employee Access Audit

This service is used by Managers to log tickets to inquiries on the NSCC Employee Access Audit Solution.

Employee Self Service

Request assistance with Employee Self Service

Enable Intelligent Agent

Enable Brightspace monitoring and automated notification to students

Enable Office 365 Multi-factor Authentication

Use to request setup of Office 365 Multi-factor Authentication.

Entering/Saving Data

Request assistance with entering or saving data

Equipment Procurement Consultation

Questions on Standing Offers or Vendor issues/questions

F

Faculty and Staff Access to Brightspace

Request changes to access to Brightspace for new hires and existing faculty and staff

G

General Ledger

Requests specific to PeopleSoft Finance GL including journal processing and EJVs

Get assistance with OneDrive

Get help with OneDrive, including moving your files from your H Drive to your OneDrive

H

Have Quiz/Test/Exam Questions Added to Online Course

Add questions to Assessments for online courses only.

I

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other email options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other email options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't find what I'm looking for

Use this Service Request if none of the other options fit your needs.

I can't login to PeopleSoft Finance

Get help logging in to PeopleSoft Finance

I can't login to PeopleSoft Student Finance

Get help logging in to PeopleSoft Student Finance

I'm having an issue with Cognos

Support for Cognos reports and Financial Budgeting and Forecasting

I'm having issues logging into MyNSCC

MyNSCC self service login issues including invalid user ID or password

I'm Having Issues Printing

Report an issues with printing to a NSCC network printer

I'm having issues with an Office365 App

Report an issue with Word, Excel, PowerPoint and other Office365 Apps not listed above.

I'm Having Issues With Email or Calendar

Report issues with your NSCC email.

I'm Having Issues With GuardCard

Report an issue with GuardCard or Photo ID printing

I'm having issues with my computer

Report an issue with your computer or related equipment

I'm having issues with my Landline or Fax

Report an issue with your landline, desk phone or voicemail.

I'm having issues with my mobile device

Report an issue with your mobile device

I'm having issues with MyNSCC

MyNSCC issues including generating transcripts, viewing class schedules, credit card payments and issues viewing your T2202A

I'm having issues with Office 365 Multi-Factor Authentication (MFA)

Experiencing issues setting up or using Office 365 Multi-Factor Authentication (MFA)

I'm Having Issues With OneDrive

Report issues with OneDrive

I'm having issues with PeopleSoft Campus Solutions

Report an issue with PeopleSoft Campus Solutions, including system unavailable, system slow & unable to log in

I'm having issues with Skype for Business

Report an issue with Skype for Business

I'm Having Issues With Software

Report an issue with NSCC-issued software

I'm Having Issues With the Internet or WiFi

Use this to report issues with internet service

Install EnCampus on Desktop

International Travel Package Request

Use this service to request a travel package be added to your mobile device plan for international travel.

Issue with Advising Notes

Report issues with Advising Notes, including queries, content, Note Items, Action Items, Attachments and more.

Issues accessing Brightspace course content

Get help finding course content in Brightspace

Issues finding grades in Brightspace

Ask for help finding assignment and test grades within my Brightspace course

Issues logging in to Brightspace

Get help logging in to Brightspace

Issues Uploading to Brightspace Assignments

Get help submitting class assignments to your faculty by uploading files to Brightspace Assignments.

Issues Using Discussions

Get help posting comments and responding to discussions with students and faculty in your Brightspace course.

Issues Viewing Brightspace Course Calendar

Get help seeing important dates and timelines related to your courses.

Issues viewing your courses in Brightspace

Get help viewing your course when you log into Brightspace

L

Landline or Fax Request

Request a new landline, fax line, handset, move, disconnect or other Landline services

Learning Here updates

Request content updates  for the Learning Here section on Connect.

LinkedIn Learning is unavailable

LinkedIn Learning portal is down or inaccessible.

Live Event Recording & Live Streaming

Request Support for video capture and Live streaming

M

Migrate Sharepoint Site

Move SharePoint libraries, lists from on-premises to cloud

Move an existing page

Request to have a page moved within the site IA

Move computer equipment

Request the move of computer equipment, including desktops, laptops, monitors, keyboard, etc.

Move/Remove Course Content

Import/Export, Copy, or Remove Components from Brightspace.

My PeopleSoft Finance Query report will not run

Get help running a PeopleSoft Finance Query

My PeopleSoft Finance report will not run

Get help running a PeopleSoft Finance Report

My PeopleSoft Student Finance report will not run

Get help running a PeopleSoft Student Finance Report

My Query report will not run

Get help running a PeopleSoft Student Finance Query

N

Name Change on Email Account

Name change on email

Navigation

Request assistance with menu navigation

New Employee Onboarding

Request AD groups, password reset and pCounter credits for new employees

nscc.ca - Report a technical issue

Report a technical issue with nscc.ca

O

Office 365 consultation & training

Assistance with O365 applications, training, and consultation

Other

Request assistance with another service

P

Password Reset

If you are assisting someone that hasn't enrolled with the NSCC Password Reset Tool.

Peoplesoft Campus Solutions User Access

Request the creation of a new user and/or update a current users access

PeopleSoft Finance is slow

Report issues with PeopleSoft Finance performance

PeopleSoft Finance is unavailable

PeopleSoft Finance is not available

PeopleSoft Finance navigation is missing

Report missing navigation in PeopleSoft Finance

Peoplesoft Finance User Access

Request the creation of a new user and/or update a current users access

PeopleSoft Student Finance is slow

Report issues with PeopleSoft Student Finance performance

PeopleSoft Student Finance is unavailable

PeopleSoft Student Finance is not available

PeopleSoft Student Finance navigation is missing

Report missing navigation in PeopleSoft Student Finance

PeopleSoft Student Finance Navigation is Missing

Report missing navigation in PeopleSoft Student Finance

Peoplesoft Student Finance User Access

Request the creation of a new user and/or update a current user's access

Procurement

Requests specific to PeopleSoft Finance Procurement including purchasing, requisitions, budget check and item set up

Q

Query

Request an update to an existing PeopleSoft query or create a new query.

R

Redirect / Shortcut URL

Request a shortcut URL that redirects to a page on nscc.ca

Remove computer virus or malware

Request assistance removing computer viruses or malware.

Remove Courses from Course Listing

Remove a course from the MyCourses widget.

Report a hardware issue

Report an issue with computer equipment, including desktops, laptops, monitors, keyboards, etc.

Report an issue in the Course Catalog

Report an issue with the Course Catalog.

Report an issue with Academic Advisement

Report an issue with Academic Advisement.

Report an Issue with Brightspace Access

Get help with access to Brightspace

Report an issue with Brightspace Grades

Get help with Grades and Gradebook

Report an issue with Brightspace Set Up and Course Management

Get help with an issue with Brightspace set up

Report an issue with Quizzes and Assessments

Get help with an issue with Quizzes and Assessments

Report Broken or incorrect link

Report broken or incorrect links

Report broken or incorrect link on nscc.ca

Report a broken or incorrect link on nscc.ca

Report Connect outage

Report that the Connect website is down or not accessible

Report Duplicate IDs

When a person has more than one emplID in PeopleSoft (duplicate) ID these are to be reported for cleanup/consolidation.

Report nscc.ca outage

Report that the nscc.ca website is down or not accessible

Report/Query

Request assistance with a report or query

Reports

Request assistance with all Reports, including control group register, cheques, and nVision

Reports

Request assistance with all Reports, including T2202A and all PeopleSoft related reports, including Cashiering, Invoices & receipts

Request a new or modification of an existing Query

Request the creation of a new query and/or modification of an existing query

Request a Brightspace Student Demo account

Request a Brightspace Student Demo account

Request a change or new functionality

Request a change to existing functionality or ask for new functionality.

Request a change or new functionality

Request a change to existing functionality or ask for new functionality.

Request a Change to Grades or Gradebook

Edit Grades settings, update Items, Categories or Evaluations.

Request a Finance Functional Analyst Consultation

Request a consultation with a Finance Functional Analyst

Request a Functional Analyst Consultation

Request a consultation with a PeopleSoft Functional Analyst

Request a new Development Shell

Request a new Brightspace Development course shell for developing and designing courses.
Multiple shells can be requested in one service desk ticket.

Request a new or modification of an existing Query

Request the creation of a new query and/or modification of an existing query

Request a new/replacement mobile device

Use this service to request the order of a new/replacement mobile device.

Request a Public SSL Certificate

Encrypt traffic for your website or server.

Request a Student Finance Functional Analyst Consultation

Request a consultation with a Student Finance Functional Analyst

Request A/V setup for event

Request the booking and setup of audio visual equipment required for an event

Request access to a Brightspace course

Request access to previously developed courses, including those in development or live, and past or deactivated courses.

Request Access to Network Share

Use this service to request access to an existing network share.

Request Access to SharePoint Site

Request for access to any existing SharePoint site in the O365 environment.

Request Access to SharePoint Site

Request for access to any existing SharePoint site in the O365 environment.

Request an extension of access to your course in Brightspace

Request an extension of access to your course in Brightspace

Request an update to an existing page

Request an update to a page for which you don't have access to edit.

Request Assessment Accommodations

Request test/quiz accommodations in Brightspace

Request assistance with Cognos

Get help with Cognos, including user access, client installation and interpretation & use

Request assistance with eXplorance Blue

Request Assistance with PeopleSoft Finance

Request assistance with the Finance module of PeopleSoft

Request Brightspace Functionality Instructions

Request Brightspace Functionality instructions.

Request Campus Solutions information or assistance

Request information about a page, process, or request assistance with an action/module in Campus Solutions

Request Campus Solutions Training

PeopleSoft training must be completed prior to being granted access to the system.

Request changes or updates to your existing mobile service

Request a number port, US or International Travel Packages

Request Curriculum assistance

Request additional assistance with Curriculum

Request Equipment for Presentation

Submit a request for equipment for a Presentation. Available equipment includes Laptops, Projectors and Mobile TV Carts

Request Event Account

Use this service to request to create an account for an event to log on to a campus computer.

Request Formal Training

Request formal in-person or online training on a variety of technology related topics

Request Informal Training

Request personalized training on a variety of technology related topics

Request information on a new computer or computer equipment

Request information or a quote on a new computer or peripheral.

Request Long Term Accounts

Request a new (or modify an existing) guest login account.

Request new or update to Program or Plan

Request new or update to Program or Plan

Request New SharePoint Site

Request for creation of new SharePoint site in the O365 environment.

Request new Website

Request a new public website such as a subsite of nscc.ca

Request OnBase information or assistance

Request information about a page, process, or request assistance with an action/module in Campus Solutions

Request Previous Grades

Use this Service Request to request previous grades for a student

Request Printer Toner or Supplies

Replenish toner, paper, staples, etc.

Request self-service support (Tier 2 Support)

Request by campus techs or student services staff who have troubleshooted an issue and have determined it not to be a data issue or a network issue and need additional PeopleSoft assistance.

Request set up or update to configuration

Request new or update to CS configuration. Includes creating a letter code, student group, 3C, etc.

Request setup or update to configuration

Includes Chartfield values, Open/Close periods, exchange rates and suppliers

Request setup or update to configuration

Includes Item type, Class fee, Student groups, Service Indicators

Request Shared Email Account

Request this service when a shared mailbox is needed and will be accessed by multiple NSCC staff

Request Software

Use this service to request software for your classroom or office computer/laptop.

Request Training Resources

Need documentation or other support resources related to technology at NSCC? Request it here.

Running a Process

Request assistance with running a process

S

Schedule a process

Schedule a process. These include communications, query distribution, etc.

Security

Request assistance with security or access

Send emails to NSCC employees and students

Send an email inside the college to Staff, students and/or faculty

Send emails to people outside of NSCC

Send an email outside of the College

Services & Info updates

Request content updates  or new pages for the Services & Info section on Connect.

Set up a new laptop/desktop

Add the standard NSCC applications and services to a new computer

Set-up Academic Advisement

Submit updates and new set ups for PeopleSoft Academic Advisement.

Setup Account for Remote Access

Enable remote login from home or off-campus location

SharePoint Training

Facilitator led one-on-one or small group training sessions

SharePoint/Connect training & Support

Request to have training or support for updating Connect via SharePoint CMS

Slow Down

Request assistance with a system slowdown

Student Health & Dental Requests

Verification of eligibility, coverage assignment or removal for domestic and International Health coverage

System Down

Request assistance with a system down

T

T2202 Request

Get assistance with printing or updating T2202 tax forms.

Table Change

Request assistance with a table change

Technical assistance from DPX for an external email campaign

Request an external email, sent via campaigner email tool

Technology Equipment Orders

Use this service to place an order for technology equipment.

U

Unable to Login to EnCampus

Unlock Account

Select this service if you just need your account unlocked.

Update Nav Bar links

Add, update or remove links on the Brightspace navigation bar

Update or assign new security

Request access for a new Campus Solutions user or change access for an existing user.

Update or create a new query

Request an update an existing PeopleSoft query or create a new query.

Update or Modify a Student Account

Updates to Student accounts including adjustments, waivers, write offs, manual charges and accommodated reductions.

Update or Modify a Student Account

Updates to Student accounts including adjustments, waivers, write offs, manual charges and accommodated reductions.

Upgrade Pcounter License

Upgrade Campus or Central data server Pcounter licensing or software.

Usability Testing

Request usability testing services.

User Experience Consulting

Make your web products better. Request User Experience (UX) evalutiion & consulting services.

V

Video Conference Booking

Booking Requests of NSCC VC Equipment and Rooms

W

Web Analytics tracking and reporting

Request for web analytics tracking and/or reporting

Web Application or Form

Request a new web application or form or support for an existing form or application on nscc.ca or Connect

Working Here updates

Request content updates  for the Working Here section on Connect.