Brightspace Faculty and Staff Support

Knowledge Base Articles for self assistance: https://servicedesk.nscc.ca/TDClient/1770/Porta...

Services (6)

Get help with Brightspace course content (copy or remove)

Use this service to request a copy of another faculty’s course content to be copied into a development shell or to have content in a course shell deleted.

Get Help with Course Shells

Use this service to:
- Request a new development shell (Faculty use "Create Development Shell" widget)
- Remove courses from your ‘My Courses’ listing
- Set up a self registration course
- Request access to a course

Get Help with User Access or request previous grades

Use this service to reactivate or extend students access, request a student(s) grade from a previous offering, or set up a non-nscc account.

I'm having an issue with Brightspace access

Use this service to report a log in issue or an internal access issue with Brightspace.

Report an issue with Brightspace course set-up or tools

Use this service to report issues with Brightspace tools in your course. This request includes issues with Brightspace course set up, Discussions, Assignments, and Quizzes/ Tests, Microsoft Teams Course Connector, or the Grades tool.

Request an Announcement or Report

Use this service to request for a Brightspace Announcement to be posted on the homepage or to request a Brightspace Report.