Popular Services
Get help with printer or printing needs, including installing a new printer, printing supplies, and a Photocopier PIN
Report an issues with printing to an NSCC network printer, including issues with Vasion webprint
Get help with email, including access to another email account, email aliases, changing the name on your email, mass emails and distribution list creation and changes
Report an issue with your computer or related equipment, including desktops, docks, laptops, 2-in-1s/tablets, monitors, mice, keyboards, labelers, laptop batteries, power cords, USB or other computer equipment.
Updates to Student accounts including adjustments, waivers, write offs, manual charges and accommodated reductions.
Use this service to:
- Request a new development shell (Faculty use "Create Development Shell" widget)
- Remove courses from your ‘My Courses’ listing
- Set up or extend a self-directed course
- Request access to a course
Add the standard NSCC applications and services to a new computer
Use this service to request a copy of another faculty’s course content to be copied into a development shell OR have content deleted from a shell.
Get help setting up Multi-factor Authentication (MFA) on your NSCC account, including setting up your authentication factors.
Use this service to report an issue accessing Brightspace.
Request audiovisual support for your class, meeting or event.
Get help with other application:
- LinkedIn Learning,
- GuardCard,
- Mentimeter,
- ESRI ArcGIS Pro
or any other nscc supported application, not listed here.
Order a new computer, bundled system, 2-in-1 tablet / laptop, desktop computers, monitors and Dell accessories.
Use this service to request software for your classroom or office computer/laptop.
Report issues with applications like:
- GuardCard,
- LinkedIn Learning,
- Student Career Hub
or other applications that aren't listed here.
Report issues with your NSCC email, including can't log in, email or calendar won't sync or other email issues
Get help with the Technology Service Desk:
Requests may include:
- Update my group
- Help with Dashboards
- Help me find my tickets
- Create a new Technician user account
- Updates to an existing Service
- Deactivation of a current Service
- Request a new Service be added to the Service Catalog
- Request a Continual Service Improvement Suggestion
- Any Service Requests applicable to the Technology Service Desk
Request access to PeopleSoft Student, PeopleSoft Student Finance, and PeopleSoft Finance.
Use this service to request a system be formatted / wiped / reset / a fresh start for an NSCC device.
Get help with Cognos, including user access, and interpretation & use
Use this service to report a log in issue or an internal access issue with Brightspace.
Includes Chartfield values, Open/Close periods, exchange rates and suppliers
Use this service to
- Reactivate or extend students access,
- Request a student(s) grade from a previous offering,
- Set up a non-nscc account.
- Request a students WHMIS and/or OH&S Certificate