Resetting your NSCC Password

You should be able to reset your NSCC password at anytime. 

1. Go to nscc.ca/pwreset in a web browser.
2. Enter your NSCC 'W' number (W#######@nscc.ca) that you have been provided.
3. Complete the Captcha that you receive.
4. Select or add a contact method to use for verification.  Note: Your personal email address provided to the College will appear as the default contact method if you haven't previously set up a contact method. Click the Blue Email Button. 

*** If you have set up additional factors for MFA, you may use those factors to complete this process. However these steps will be using the email method.

5. You will receive a verification code to your personal email account. It will be in an email addresssed from 'Microsoft on behalf of Nova Scotia Community College. You will need to copy that verification code back in your web broswer. 

6. You will paste or type in that code number and then click 'Next'. 

7. Enter a new password.  Passwords must meet NSCC's minimum complexity requirements:

• Minimum 12 characters.
• Contain at least 3 of 4 character types: uppercase, lowercase, numbers, symbols.
• Cannot contain certain account attributes (e.g. proper names, username, address, etc).
• Cannot be on the Microsoft banned password list.

6. After entering a new password, click Finish and then you are done!

Multi Factor Authentication (MFA) is mandatory for all off campus access to NSCC services. You are required to enable it.  

When you add more 'factors' to your account, you can use them to help you reset your password in case you can't get access to your email account. 

When logging into accounts off-campus, students, staff and faculty will use their NSCC login credentials along with MFA. NSCC’s recommended app for MFA is the Microsoft Authenticator App which you download to your mobile device. It provides a fast, easy to set up, and integrated method of MFA. 

MFA is used to make sure you are who you say you are by requiring two or more pieces of evidence that prove your identity. This evidence is known as a factor, and the requirement of a second factor greatly increases the security of your account. With multiple factors just knowing, or even guessing, your password is not enough to access your account. 

Here are a list of other KB articles that support MFA:

• Information about Mandatory Multi Factor Authentication
• How to delete a MFA factor.  
• How to Add or Change a Phone Number for MFA
• Using FortiToken as a Factor for MFA (for those who do not have or wish to use a mobile device for MFA)

 If you have followed the instructions above and are still having issues,  please contact your local Digital Innovations and Technology office.