What is this service?
Use this service to request any a range of requests related to OnBase.
Specific requests are:
- For new or a change to system functionality (Ex. adding a new field to a page, changes to a process)
Note: These requests are to be approved and prioritized by the appropriate department manager.
- Requests for setup or an update to OnBase configuration
- Requests for information or assistance with pages, processes or the integration with PeopleSoft
- Requests to provide access to a new user or update existing security access
Note: Updates can occur when a staff member has a new position with NSCC.
All user access requests must be submitted by the employee's manager and prerequisite training must be completed.
- Requests to update an existing query or create a new query
- Batch stuck in image processing and needs to be restarted
Who can request this service?