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What is this?
Information on how to clear your Internet browser's cache. Instructions are included for Chrome, Firefox, Microsoft Edge, and Safari.
It is a good idea to clear your browser cache because it:
- prevents you from using old forms
- protects your personal information
- helps applications connect and run correctly on your computer
When you visit a website, your browser stores:
- information (such as the location of the site you visited)
- files used to run an application
- downloads (such as old versions of forms)
- Cookies - small text files with pieces of site specific data - like a username and password - that are used to identify your computer as you use a network and improve browsing experience.
When you cannot sign in to MyNSCC / PeopleSoft or EveryonePrint, your browser may still try to use old cookies / files.
If you don’t clear your cache, you may see old forms / incorrect display or access problems.
Instructions
Chrome
1. Close all the programs and Chrome browser you have open on your device
2. Open Chrome
3. Click the Three Dots icon >Settings
4. Under Privacy and Security, click Delete browsing data
5. Make sure you are on the Advanced tab
Select the option Time range = All time at the top
Ensure boxes for Cookies and other site data and Cached images and files is checked
Click Delete Data
6. Close all of your browser windows after clearing your cache
Firefox
1. Close all the programs and Firefox browser you have open on your device
2. Open Firefox
3. Click the list symbol at the top right hand of screen > Settings
4. Click Privacy and Security, the Lock icon on the left
Scroll to Cookies and Site Data
Under Cookies and Site Data, click the Clear Data... button
5. Make When = Everything
In the dialog box, confirm Cookies and Site Data and Temporary cached files and pages are selected
Click Clear
6. Close your browser window after clearing your cache.
Microsoft Edge
1. Close all the programs and Edge browser you have open on your device
2. Open Edge
3. Click the three dots symbol at the top right hand of screen
Select Settings from the menu
4. Click Privacy, search and services
Scroll down to Clear Browsing Data
5. Make Time range = All Time
Check the boxes Cookies and other site data, and Cached images and files
Click Clear
6. Close your browser window after clearing your cache
1. Close all the programs and Safari browser you have open on your device
2. Open Safari
3. Click the Safari >Settings
4. Click Privacy > Manage Website Data...
5. Click Remove All > Done
6. Close all of your browser windows after clearing your cache