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What is this?
Information on how to clear your Internet browser's cache. Instructions are included for Chrome, Firefox and Microsoft Edge.
It is a good idea to clear your browser cache because it:
- prevents you from using old forms
- protects your personal information
- helps applications connect and run correctly on your computer
When you visit a website, your browser stores:
- information (such as the location of the site you visited)
- files used to run an application
- downloads (such as old versions of forms)
- Cookies - small text files with pieces of site specific data - like a username and password - that are used to identify your computer as you use a network and improve browsing experience.
When an application is updated, your browser may still try to use old cookies / files. If you don’t clear your cache, you may see old forms / incorrect display or access problems.
Instructions
Chrome
- Close all the programs you have open on your device
- Close all open Chrome browser windows
- Open Chrome
- Click the Three Dots icon
- Click Settings
- Under Privacy and Security, click Delete browsing data
- Make sure you are on the Advanced tab
- Select the option Time range = All time at the top
- Ensure boxes for Cookies and other site data and Cached images and files is checked
- Click Delete Data
- Close all of your browser windows after clearing your cache
Firefox
- Close all the programs you have open on your device
- Close all open Firefox browser windows
- Open Firefox
- Click the list symbol at the top right hand of screen
- Click Settings
- Click Privacy and Security, the Lock icon on the left
- Scroll to Cookies and Site Data
- Under Cookies and Site Data, click the Clear Data... button
- Make When = Everything
- In the dialog box, confirm Cookies and Site Data and Temporary cached files and pages are selected
- Click Clear
- Close your browser window after clearing your cache.
Microsoft Edge
- Close all the programs you have open on your device
- Close all open Edge browser windows
- Open Edge
- Click the three dots symbol at the top right hand of screen
- Select Settings from the menu
- Click Privacy, search and services
- Scroll down to Clear Browsing Data
- Make Time range = All Time
- Check the boxes Cookies and other site data, and Cached images and files
- Click Clear
- Close your browser window after clearing your cache