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What is this?
Steps for recalling an email in Outlook 2016.
Please note:
- If the recipient opens the email before the recall is done, the recall will fail and the original email will be available to the recipient.
- Recalling an email can only be done if both Sender and Recipient are using Office365/Exchange, and in the same Organization.
Instructions
1. Select your "Sent Items" on the left pane of your Outlook window.
![](https://servicedesk.nscc.ca/TDPortal/Images/Viewer?fileName=093a986b-bd06-4b41-bdb3-d5144b439719.jpg)
2. Double-Click the email you want to recall in the emails list.
3. Inside the email window, select "More Move Actions", and choose "Recall this Message".
![](https://servicedesk.nscc.ca/TDPortal/Images/Viewer?fileName=c5e12586-f341-4905-8358-b4a886ce5988.jpg)
4. The following dialogue box will appear; Choose to either simply recall the message or recall the message and replace it with a new message.
![](https://servicedesk.nscc.ca/TDPortal/Images/Viewer?fileName=5b1ca04e-8bac-425c-8585-9fe16ad86d37.jpg)
5. Once the email is recalled, or fails to be recalled, you will receive a similar email to the following:
![](https://servicedesk.nscc.ca/TDPortal/Images/Viewer?fileName=1674700d-8e00-45af-8c87-76c47758a1c4.jpg)
Microsoft reference article:
https://support.office.com/en-us/article/recall-or-replace-an-email-message-that-you-sent-35027f88-d655-4554-b4f8-6c0729a723a0