Optimizing Microsoft Teams Performance at Home

What is this?

Are you experiencing lagging in video calls? Do other people’s microphones cut in and out? Frustrated?

There are a lot of factors that will affect your experience in a Microsoft Teams meeting including:

  • Your Internet Access
  • Your Laptop/Mobile Phone

This KB article will help you get the most out the access and equipment you have.

Teams is designed to give the best audio, video, and content sharing experience regardless of your network conditions. That said, when bandwidth is insufficient, Teams prioritizes audio quality over video quality.

So to be sure of the best experience in all scenarios  you want a consistent 2 Mbps up and down. Ideally, a speed test would be averaging above this to allow for some variance.

TIP: What speeds are you paying for? Contact your Internet Service Provider (ISP) – this could be Bell, Eastlink or a host of other companies and find out! Go to www.speedtest.net and test those network speeds to see if you are getting what you pay for. If you are having internet issues at home, you will have to manage those conversations with your ISP provider, but here is more information to help.

  • A wired connection directly into your modem will achieve the best and most consistent experience. You should also see the network speeds you are paying for.
  • If you are connected VIA a Wireless router, you should expect a little less Internet speeds.
  • The closer you are to your wireless router the better. 
  • The more connections you have on your home network, the more compromised your Teams experience will become.  For households with poor Internet access. You might need to have conversations with the other members of your house. Users working from home with kids doing distance learning, or watching Netflix, or playing video games online, will compete and potentially affect your experience in Teams. 


There are actually a few other things you can do to improve the Teams experience.

  1. Use the desktop client – The desktop Teams client provides more functionality and a better experience than the web client. Click here for more.
  2. When connected to a teams meeting close your other applications running! Don't have Spotify and Youtube open in the background
  3. If you do have a slow internet speeds. Teams offers a convenient way to disable all incoming video with just a couple of clicks! Simply click the More Actions button ( ••• )  and then click “Turn Off Incoming Video” option that appears in the menu. This will save your internet some stress and may improve your call quality.






Article ID: 89910
Wed 8/26/20 1:02 PM
Thu 6/16/22 12:47 PM