With recent licensing changes all Adobe Software needs to be serialized with the account/user that's logged into the device.
To sign into Adobe Creative Cloud Software please do one of the following steps:
1) Open a Creative Cloud application, such as Photoshop, Illustrator or InDesign etc.
2) If it has been installed, open Creative Cloud Desktop
Depending on which option you choose, you will be presented with slightly different windows, but the options are identical in terms of the sign-in process.
Source Article: https://helpx.adobe.com/ca/enterprise/kb/sign-in-as-an-enterprise-user.html
**Adobe Acrobat periodically requires to be activated on it's own instead of getting activated with the rest of the suite
Staff new to 2019 Adobe Creative Cloud (Includes 2018 & Older CC Account Holders)
Login with your NSCC Credentials (Similar to Office 365 - Ex. "W0123456@campus.nscc.ca)
As soon as you select "Tab" or select the "Password" field you will see one of two experiences:
1) Adobe will use the credentials of the logged in user of the computer and activate the Adobe software and launch the software you previous selected to open.
2) Adobe will open a login window window asking for you to enter in your NSCC credentials. Put in your W#@campus.nscc.ca & password. This will complete the activation and launch the software you previous selected to open.
You've now activated Adobe on your device.
Staff With Previous Access to 2019 Adobe Creative Cloud (Migration from First.LastName@nscc.ca Adobe ID)
Login with your NSCC Credentials (Similar to Office 365 - Ex. "W0123456@campus.nscc.ca)
As soon as you select "Tab" or select the "Password" field you will see one of two experiences:
1) Adobe will use the credentials of the logged in user of the computer then move onto the Migration Step.
2) Adobe will open a login window window asking for you to enter in your NSCC credentials. Put in your W#@campus.nscc.ca & password, you will then move onto the Migration Step.
Your previous account using "First.LastName@nscc.ca" will no longer have access to the software suite but incase you had any files in Adobe Cloud it will ask you to complete a migration.
Once you've completed the migration step the Adobe software will be activated and launch the software you previous selected to open.
"First.LastName@nscc.ca" Adobe ID Accounts Will No Longer Have Access To Adobe Software
If you log into Adobe with your old "First.LastName@nscc.ca" ID you will no longer have access to the software suite. If you do you will get the following screen asking you to login with "Adobe ID" or "Enterprise ID". It's recommended that you quit the login and re-login with your W#@campus.nscc.ca ID. If you choose to move forward here please select "Enterprise ID". If you select "Adobe ID" this is a personal account and no longer has access to the suite of software.
Important Adobe Creative Cloud 2019 Notes
- Staff/Named licenses require periodic Internet connectivity. Computers must connect to Adobe servers for initial activation, and then at least once every 99 days. End users cannot use mobile apps unless the company deploys named licenses.
- An Adobe Creative Cloud membership lets you use your apps on two computers. To use your apps on a third computer, sign out of the app on one of the first two computers. Signing out deactivates all installed Creative Cloud apps and services associated with your Adobe ID on that computer.
Source Articles:
https://helpx.adobe.com/ca/enterprise/using/licensing.html
https://helpx.adobe.com/ca/creative-cloud/kb/activation-limit-reached-creative-cloud.html
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This article was uploaded by Carter on July 8, 2019. If it guided you to helpful information, and especially if it didn't, please click the feedback controls below and leave us some constructive comments so we can continue to improve it. Thanks!
